The chatbot is a chatting robot that utilizes AI technology. It allows citizens to receive necessary information directly through WhatsApp. Previously, if citizen wanted to avail a service or needed a document, they had to visit the municipality in person to gather information about new government schemes. Additionally, often upon arrival, they did not have the necessary documents, which forced them to visit the municipality repeatedly. This caused delays in the process, resulting in individuals being deprived of the benefits of the relevant schemes.

By using technology through the WhatsApp chatbot, quick services are made available to citizens. Since all the information citizens need will be accessible on WhatsApp, there is no need for them to visit the municipality repeatedly, saving them travel expenses and valuable time. Furthermore, the WhatsApp chatbot has no time constraints and is available 24/7 for resolving queries and providing information. This process enables citizens to obtain information from anywhere at any time.

Using the WhatsApp chatbot is extremely easy. To start the WhatsApp chatbot, save the official WhatsApp number of Bhadragao Municipal Council and send a message like "Namaskar," "hi," or "hello." After that, select the service you need based on your requirements, for example, "Government Scheme." Subsequently, all the information regarding government schemes provided by the municipality will be available to you. You can select the name of the scheme you want and download the necessary documents and application forms. After completing the required process, you can avail the benefits of that scheme.

This makes the process of using the WhatsApp chatbot very simple and provides immediate service. It allows citizens' complaints and suggestions to reach the administration directly. The initiation of a digital platform for citizens' convenience will lead to more facilities being added in the future. Most importantly, the WhatsApp chatbot is a free service for citizens. All information shared through the WhatsApp chatbot by the municipality is kept confidential and secure. The WhatsApp chatbot is regularly updated to provide citizens with an excellent experience.

The main features of the WhatsApp chatbot include government schemes, service facilities, certificates, and a facility for registering feedback and suggestions. 1) Under government schemes, detailed information about available government schemes for citizens, application processes for these schemes, necessary documents, fee information, and a facility to download sample applications are available. 2) Under service facilities, information about services such as water supply, sanitation, taxes, and fire services is provided along with transparent information regarding application processes, documents required, and fees for these services, as well as a facility to download sample applications. 3) Under certificates, transparent and easy-to-understand information about certificates needed in daily life is available, along with application processes, required documents, fees information for obtaining various certificates, and a facility to download sample applications. 4) A facility to register feedback/suggestions regarding municipal council work is also available. This will help increase citizen participation.

Through the WhatsApp chatbot, citizens will receive free and immediate services via a digital platform in this era of traditional service delivery. This marks the beginning of Bhadgaon Municipal Council's journey towards becoming a digital city.